Business Analyst CRM at Inetum

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Process Mapping, SQL, APIs, CRM Systems, Stakeholder Management, Functional Specifications, User Stories, Acceptance Criteria, Postman, Swagger, Salesforce

Industry

IT Services and IT Consulting

Description

Company Description About Inetum Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the group’s 26,000 consultants and specialists work every day to create tangible digital impact: solutions that contribute to performance, innovation, and the common good. With a presence in 19 countries, working closely with local communities, and alongside its major software developer partners, Inetum supports organizations in their digital transformation challenges with proximity, flexibility, and responsibility. Driven by its purpose, Inetum champions a vision of technology that is useful and well-managed, capable of unlocking the full potential of organizations and society: “Let’s make tech right.” In 2025, the group generated revenue of 2.2 billion euros. More information at: www.inetum.com Job Description We are looking for a skilled Business Analyst to join a CRM & Service project, focusing on analyzing business needs, mapping processes, and supporting the delivery of efficient and scalable solutions. The role requires strong collaboration with both business and technical stakeholders and a solid understanding of data and system integrations. Responsibilities: Gather and analyze business requirements and translate them into functional specifications Map and document business processes (as-is / to-be) Collaborate closely with stakeholders to ensure alignment between business needs and technical solutions Support the creation of user stories, acceptance criteria, and documentation Work with technical teams to ensure proper implementation of requirements Contribute to testing activities and ensure solutions meet business expectations Qualifications Strong communication and stakeholder management skills Proven experience in business analysis and process mapping Good understanding of business processes and workflows Technical knowledge: SQL (working with databases, querying data) APIs (experience with tools such as Postman, Swagger) Experience with CRM systems (e.g., Salesforce or similar) Insurance domain knowledge is considered a plus Additional Information Benefits: Full access to foreign language learning platform Personalized access to tech learning platforms Tailored workshops and trainings to sustain your growth Medical insurance Meal tickets Monthly budget to allocate on flexible benefit platform Access to 7 Card services Wellbeing activities and gatherings

Responsibilities

The role involves gathering business requirements and translating them into functional specifications and process maps. The analyst will collaborate with stakeholders and technical teams to ensure the delivery of scalable CRM and Service solutions.