We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We’d love for you to join us achieve our vision.

JOB DESCRIPTION:

Gentoo is on an exciting journey to transform both our customer journey and our colleague experience. We are currently recruiting into our Business Improvement & Change function and are looking for experienced Business Analyst to join us and be part of a team that is central to delivering valuable business change.
As a Business Analyst, you will be a critical partner to all areas of the Group, bringing your expertise to both strategic transformation and day-to-day operational improvements. You will thrive on the challenges of change and enjoy the fast past of delivery. You will be at the forefront of driving meaningful impact – identifying, scoping, and investigating business problems and opportunities to deliver real, measurable value.
The role is based in our Doxford Park, Sunderland head office. We know how important it is to have a great work-life balance; therefore, we offer flexible working arrangements, including a proportion of homeworking, in accordance with your role type and the needs of our business.
If you are passionate about making a difference and shaping the future of services for our customers and colleagues, we’d love to hear from you.

KEY RESPONSIBILITIES INCLUDE:

• Collaborate with stakeholders to identify and clearly document business problems and opportunities.
• Assess and implement the most appropriate approach and tools as part of each project or initiative.
• Redesign business processes by documenting and analysing both current (‘as is’) and future (‘to be’) to enable the business to shape services that meet our customers, and business needs to support the creation of efficient, end-to-end (E2E) solutions.
• Support in the creation and development of user stories and capture business requirements.
• Ensure all process scenarios are considered, including both “happy” and “unhappy” paths, to build resilient solutions.
• Work closely with cross functional teams and facilitate discussions to gather insights to achieve overall goals.
• Prepare and deliver clear, insightful reports and presentations to communicate key findings and recommendations to key stakeholders.
• Support solution implementation by participating in user acceptance testing (UAT) to ensure business needs are met.
• Lead lessons learned and feedback sessions to continuously improve processes and future ways of working.