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Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Genesys AI, Stakeholder Management, Communication, Digital Transformation, Customer Service, CX Domain, AI-led Solutions, Automation

Industry

Staffing and Recruiting

Description

Basic Qualifications / Requirements: Bachelors – Computer Science, IT, Engineering or any related course At least 5 years of relevant experience in Customer Service / CX domain Strong communication and stakeholder management skills Hands-on experience with ServiceNow and Genesys AI solutions Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps Willing to work ONSITE in BGC Taguig Role Highlights: Partner with business and technology stakeholders Define customer service transformation strategies Drive digital initiatives across platforms and processes Enable AI-led and automation-driven CX solutions #TASQCorp HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually

Responsibilities

This role involves partnering with business and technology stakeholders to define customer service transformation strategies. The consultant will drive digital initiatives across platforms and processes, enabling AI-led and automation-driven CX solutions.