Job Description

Roles & Responsibilities

• Own end-to-end business requirements documentation (BRDs) for card products (debit, credit, prepaid) and digital banking features, card management , card controls, limits management, and self-service capabilities.
• Coordinate with core card management and processing systems (Way4) to define API-level requirements.
• Manage relationships and coordination with card schemes and processors (VISA, Jaywan) on product launches, scheme compliance, and issue resolution.
• Lead card migration and platform transition projects, including production support coordination, data validation, and reconciliation during and after migration.
• Define and document customer-facing flows for card lifecycle events: activation, block/replace, freeze/unfreeze, top-up, and digital wallet provisioning (Apple Pay/Google Pay).
• Investigate and resolve operational issues related to card processing, settlement, reconciliation, and third-party integrations.
• Prepare and present stakeholder updates on product launches, roadmaps, and project status to senior management and cross-functional teams.
• Ensure requirements and product features align with regulatory and compliance obligations, including sanctions screening, KYC, and consumer protection standards.
• Collaborate with technology, operations, compliance, and vendor teams to ensure timely and accurate delivery of card and digital banking initiatives.

Desired Candidate Profile

• Bachelor's degree in Business, Finance, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in business analysis, product management, or a similar role within the payments or financial services industry.
• Proven track record of successfully launching and managing card products (credit, debit, prepaid) or related payment solutions.
• Deep understanding of card networks (Visa, Mastercard), payment processing, and regulatory compliance (e.g., PCI DSS, EMV).
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