Efiniti Telecommunications Services is a leading provider of professional services and solutions in the Telecom and Information & Communications Technology (ICT) industry. We are an Australian owned company, based and operated in Sydney’s Macquarie Park. Efiniti specialises in providing services across several major business sectors — Carrier & ICT, Corporate & Government, and as a Technology Vendor.
Our goal is to remain a leader in the industry by providing dynamic solutions in complex ICT environments with a focus on optimising customer experiences and delivering a service we are proud of. Efiniti believes its people are the key to continued success and is committed to the ongoing training and career development of all its staff. Due to an expansion within our Consulting Service division, an exciting opportunity to bring on Business Process Specialist has become available.

ABOUT THE ROLE:

As a Business Analyst with Efiniti, you will work on exciting programs, projects and initiatives across Telco and ICT, ranging from:
· Product and System development projects
· ICT capability development projects
· Transformation projects
· Service Management projects / initiatives
· Customer solution transition projects
· Engineering and Consulting projects

KEY RESPONSIBILITIES

• Collaborate with stakeholders across business units to elicit and document comprehensive requirements through workshops, interviews, observations, and document analysis.
• Conduct “As-Is” and “To-Be” process mapping to identify inefficiencies, perform gap analyses, and define actionable implementation roadmaps for future state operations.
• Develop and maintain business process documentation, including procedures, work instructions, and operational guidelines.
• Design, review, and improve business processes in alignment with project objectives, operational efficiency goals, and regulatory standards.
• Facilitate and support testing, training, and user acceptance activities to ensure smooth deployment of new or enhanced solutions.
• Prepare and execute internal audit plans (e.g., bi-annual audits) to assess operational compliance and identify areas for improvement.
• Liaise with technical teams, end-users, and business stakeholders to ensure alignment of business needs and solution delivery.
• Coordinate the design and implementation of Integrated Management Systems (IMS) aligned with ISO 9001, 14001, 45001, and 27001 standards.
• Lead internal audits, monitor compliance, report findings to management, and drive corrective/preventive actions.
• Promote awareness of customer and regulatory requirements across the business and act as the primary contact for Departmental Quality Officers.
• Support change management efforts, identifying business impacts and engaging key stakeholders through transition.