DESCRIPTION

Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles.
Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation.
With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge

REQUIREMENTS GATHERING & DOCUMENTATION

• Work closely with customers, Customer Success, and Product Managers to define business problems and opportunities.
• Translate stakeholder needs into clear, concise user stories and acceptance criteria.
• Create process flows, mockups, and supporting artefacts to facilitate shared understanding.
• Ensure requirements are complete, testable, and aligned with product vision.

KNOWLEDGE MANAGEMENT & PRODUCT ENABLEMENT

• Maintain up-to-date internal documentation for triaged requests and known workarounds or existing features.
• Contribute to product knowledge bases and training materials used by internal teams.
• Help institutionalise the enhancement triage process and playbooks for scalable operations.

SKILLS, KNOWLEDGE AND EXPERTISE

• Previous demonstrable of experience as a Business Analyst or similar role in a B2B SaaS, FinTech, or RegTech environment
• Strong analytical and problem-solving skills with the ability to deconstruct ambiguous client requests
• Experience with Agile/Scrum methodologies and familiarity with Jira, Confluence, or similar tools
• Comfortable writing user stories, acceptance criteria, and process flows
• Excellent written and verbal communication skills, able to liaise confidently with stakeholders at all levels
• Knowledge of software development lifecycle and product delivery processes
• Curiosity – Eager to understand both customer problems and how the product solves them
• Precision – Writes clear, testable requirements and asks the right clarifying questions
• Collaboration – Works effectively with cross-functional teams to unblock ambiguity
• Ownership – Sees feature triage through from intake to resolution or delivery
• Growth Mindset – Interested in evolving toward a Product Owner role and owning backlog items end to end

EQUAL OPPORTUNITIES

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.
If you require any adjustments during the recruitment process to ensure an equitable experience, please let us know.

Join us in creating an environment where everyone can contribute their best work.

• Please note, we are not looking for agency assistance on these roles and will not accept any speculative CVs shared.

The Business Analyst plays a critical role in ensuring that incoming client requests and enhancement ideas are correctly understood, evaluated, and integrated into the product development lifecycle. Acting as the front-line triage for all new product suggestions, the Business Analyst works cross-functionally to assess feasibility, existing capability, and alignment with product strategy.
This role is ideal for someone looking to grow into a Product Owner position, developing core skills in backlog management, stakeholder communication, and iterative delivery in an agile environment.