POSITION DESCRIPTION

The IT & Digital area in Customer Solutions are responsible for all data, knowledge and technology platforms supporting the business strategy, working closely with our internal IT partners who are responsible for the delivery and implementation of all changes. Our technology landscape includes a broad SAP footprint, a wide range of digital technologies and other bespoke solutions and, at any time, a number of projects run concurrently across this landscape in addition to a program of operational change and process improvement.
The Business Solutions team in the IT & Digital area support the identification and scoping of changes required to deliver both short and long term goals, working closely with the business and our partners in Enterprise Services to deliver results in a timely and cost-effective manner.
The Business Solutions team wish to recruit a Business Analyst to support Electric Ireland and other customer facing brands.

• Understanding and clearly articulating the change requirement statement with the business
• Gathering, understanding, documenting and challenging business requirements and assessing their impact on existing processes, systems, data and people in line with agreed principles and strategy
• Ensuring that the benefits of the relevant proposals are clearly articulated in a measurable way
• Providing input into the identification of both technical and process-lead options to deliver business requirements and improvements
• Identifying and communicating with key stakeholders on a regular basis to understand their business needs and to provide updates on the progress of key work items
• Managing prioritisation of requirements to optimise business benefits taking into account IT landscape and other constraints
• Working with our Regulation team to understand the impact of Industry wide decisions on Customer Solutions systems and processes
• Working with Enterprise Services and other delivery partners to identify solutions