Business Analyst - FinOps

at  TD Bank

JOB DESCRIPTION:

The Business Analyst - FinOps will act as a frontline customer liaison for all Non-Rahona Assets on the DaaS data platform, enhancing FinOps’ understanding of user activities and ensuring effective training and support for new monitoring and reporting tools. This role is pivotal in driving user adoption and satisfaction. Key Responsibilities:

• Serve as the primary point of contact for DaaS data platform users, addressing inquiries and providing support.
• Conduct user training sessions on new monitoring and reporting tools.
• Gather and analyze user feedback to guide tool and process enhancements.
• Develop and maintain user engagement materials, including training guides and FAQs.
• Collaborate with the tech team to ensure tools meet user needs and expectations.
• Provide ongoing support and troubleshooting for existing DaaS data platform users.
• Facilitate user onboarding and ensure a smooth transition to FinOps tools and processes.

EXPERIENCE AND / OR EDUCATION

Bachelor’s degree in Business, Communications, Information Technology, or a related field.

• 2-5 years of experience in user engagement, customer support, or training, preferably in a technology or cloud services environment.
• Strong analytical and problem-solving skills demonstrated through experience in BI solutions .
• Strong interpersonal and communication skills.
• Ability to analyze user feedback and translate it into actionable improvements.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience in FinOps or cloud cost management.
• Experience with data platforms and reporting tools (e.g., Power BI, Tableau).
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Experience conducting training sessions and developing user materials.
• Proficiency in SQL or other relational database management systems (RDBMS)

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Serve as the primary point of contact for DaaS data platform users, addressing inquiries and providing support.
• Conduct user training sessions on new monitoring and reporting tools.
• Gather and analyze user feedback to guide tool and process enhancements.
• Develop and maintain user engagement materials, including training guides and FAQs.
• Collaborate with the tech team to ensure tools meet user needs and expectations.
• Provide ongoing support and troubleshooting for existing DaaS data platform users.
• Facilitate user onboarding and ensure a smooth transition to FinOps tools and processes