Business Analyst – Global Business Operations at IFS SOLUTIONS ASIA PACIFIC PTE LTD

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Administration, Business Analysis, Cross-functional Coordination, Process Definition, Data Analysis, Stakeholder Management, Technical Leadership, Requirement Gathering, Issue Resolution, Business Partnering, Project Management, Strategic Recommendation

Industry

Software Development

Description

Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. Job Description Responsibilities include, but are not limited to: Cross functional coordination of CRM projects Provide active technical leadership of CRM to maximise its value to IFS Sales Act as the “bridge” between technical teams, vendor technical representatives and the business. Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership Make strategic recommendations for enhancements to maximise value from CRM Act as business lead for CRM changes from requirements through to implementation. Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort. Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools. CRM analysis and issue resolution Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.) Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business tools Process Definitions and Enhancement Develop processes and concepts for enhanced operational procedures and tools, including where they interact with other processes (contract management tool, screening tool, Dun and Bradstreet data acquisition etc.) Perform assessment of existing tools and methodologies to simplify and standardize them Drive cross functional initiatives in cooperation with Global and Regional functions Perform data analysis as required to maximise business benefits of key processes Business Partnering Act as trusted business advisor to organizational management by translating data into insight and decision support Oversee business processes and enable organizational adherence to company policies and procedures Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders Manage end user documentation and other enablement collateral (eg. CRM Process Guide) Manage Global Operations internal social media/ intranet communication platforms Qualifications Essential: 2+ years’ experience in Business Operations or related business support role, ideally with experience in an international organization with matrixed structure. University degree or comparable professional experience Professional fluency in English Experience using one or more mainstream tier-one CRM solutions, ideally to administrator level Desirable: Educational background with focus in the Information Sciences field, and / or experience in technical IT-facing business analyst-type role, ideally working with ERP or CRM applications Proficiency in additional languages are a plus Overall required competence: Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills. Ability to manage complex topics across the complete business landscape and operating functions. Good presentation skills. Ability and confidence to interact with both internal and external customers. Must be responsible with and able to handle confidential information. Ability to inspire positive change. Proficiency in information technology trends and developments. Additional Information Hybrid work and flexible working time models 26 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR) Private medical care, multisport card, life insurance, Individual support through regular health promotion and the compatibility of work and private life and much more are part of our company practice Great challenges in delivering projects to large customers together with an experienced IFS team and our partners You work with a great product with good recognition in the market and amongst customers and analysts You will be part of a fun group where everyone is helpful For more information, visit: IFS.com or follow us on LinkedIn In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o., based in Warsaw, the Whistleblowing Procedure is in effect, outlining the methods for reporting legal violations, rules for accepting internal reports and taking follow-up actions, as well as the principles for protecting whistleblowers. Reports can be submitted through the application at https://report.whistleb.com/pl/ifs, available on the website https://www.ifs.com/.

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Responsibilities

The role involves acting as a bridge between technical teams and business leadership to maximize the value of CRM tools. Responsibilities include managing the CRM roadmap, defining operational processes, and leading post-acquisition integration initiatives.