WHAT YOU’LL NEED TO SUCCEED

We’re looking for a passionate and experienced Business Analyst to join our team, someone with strong communication skills and a background in the energy retail sector. You’ll enjoy working with data, thrive in fast-paced environments, and have experience creating business process maps (ideally in Microsoft Visio).
With excellent attention to detail and time management, you’ll be proactive about your development and excited by change and innovation.

• Business process mapping: Collaborating with experts across the team to document current and future state business processes, highlighting requirements and areas for change.
• Change gap analysis: Own and deliver structured assessments comparing existing operations to MHHS requirements across systems, processes, customer journeys and performance reports.
• Technical analysis: Analysis of MHHS technical documentation ahead of key milestones, translating this into straightforward action and collaborating with teams on change & implementation planning.
• Testing & data: Support the development and completion of test plans to prove readiness and perform data analysis across technical process areas to make sure requirements and obligations are met.
• Third-party engagement: Collaborate with external solution and service providers to ensure alignment and progress against milestones.
• Training & support: Assist with learning needs analysis and training planning, to ensure teams are upskilled in the required areas, at the right time.
• Cross-functional collaboration: Proactively identify when, where and why additional teams need to be engaged as program requirements evolve, working closely with the project manager to ensure the wider team are aware of responsibilities and deadlines e.g. system development requirements.