Business Analyst at Guzman y Gomez

Surry Hills, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Problem Analysis, Requirements Gathering, Process Mapping, Workshop Facilitation, Stakeholder Engagement, Communication, Attention to Detail, Smartsheet, Miro, Visio, Excel

Industry

Food and Beverage Services

Description

Company Description At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do. Job Description At GYG, everything starts with great food, but it’s our people and how we simplify life in restaurants that makes the real difference. We’re growing fast, and we’re looking for a Business Analyst who loves untangling problems, bringing clarity to complexity, and turning ideas into practical, restaurant-ready solutions. You’ll work across projects and BAU, partnering closely with Operations, Culinary, L&D, Tech and Franchise teams to help GYG deliver better outcomes - faster, simpler, and with less friction for our crews. What you’ll be doing Break down business problems and clearly define root causes Gather, validate and document requirements that actually make sense on the ground Map current and future-state processes to identify gaps and simplification opportunities Produce practical artefacts like process maps, workflows, user stories and acceptance criteria Support solution design, testing and change impacts to ensure requirements are met Partner with Project Managers to support smooth delivery and governance Work closely with Ops, Culinary, L&D, Tech and PX to align on outcomes What we’re looking for You’re someone who brings structure, curiosity and confidence to complex environments: 3+ years’ experience as a Business Analyst Strong problem analysis, requirements gathering and process mapping skills Experience working across projects and BAU investigations Confident facilitating workshops and engaging diverse stakeholders Clear communicator with strong attention to detail Comfortable using tools like Smartsheet, Miro/Visio and Excel Bonus points if you’ve worked in: QSR, hospitality, retail, FMCG or other multi-site operations, or supported system changes, operational rollouts or training impacts. What you’ll get Love Ya Leave (5 weeks annual leave) Short Term Bonus Incentive Program (Annual) Long Term Incentive Program (Annual) Annual GYG Gift Card Flexible Work from Home (1 day per week) Exclusive GYG Merch Mobile phone allowance Annual Summits and Events Employee Referral Program Paid parental leave Opportunity to become a franchisee Life at GYG We’re real, fast-moving and deeply collaborative. We say what we think (with respect), never walk past a problem, and always look for ways to make things simpler for our restaurants. If you like ownership, variety, and seeing your work come to life quickly — you’ll feel right at home. Ready to make an impact? Apply now and help us keep building something special together.

Responsibilities

The Business Analyst will break down business problems, gather and document requirements, and map processes to identify gaps. They will also support solution design and work closely with various teams to ensure smooth delivery.