POSITION OVERVIEW:

The Business Analyst plays a crucial role in supporting HomeServe’s strategic initiatives by analyzing business needs and translating them into actionable requirements. This position is essential for ensuring that business processes align with organizational goals and optimize efficiency by gathering, documenting, and analyzing stakeholder input and requirements to support key decision-making processes.
In this role, the Business Analyst collaborates closely with stakeholders and project teams to identify business challenges and opportunities. Responsibilities involve conducting data analysis, facilitating requirements gathering sessions, developing business cases, facilitating/governing user acceptance testing and assisting in the implementation of business process improvements. The role demands analytical thinking, an inquisitive mind, the ability to see outside the box, as well as the skill to probe and extract details that others may not see, problem-solving capabilities, and a detailed understanding of business operations to drive effective solutions and deliver tangible business benefits.

BUSINESS REQUIREMENTS GATHERING

• Facilitate workshops and brainstorming sessions with stakeholders to gather comprehensive business requirements using techniques such as interviews, surveys, and document analysis.
• Translate complex business needs into clear, detailed specifications and requirements for technical teams, ensuring solutions effectively address business challenges.

BUSINESS REQUIREMENTS GATHERING

25%

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Information Systems, or related field.
• 3-5 years of experience in business analysis or a similar role.
• Experience with data analysis tools and methodologies is preferred.

REQUIRED SKILLS

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Strong Relationship Management skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Knowledge of business process modeling and improvement techniques.
• Strong technical knowledge of technology platforms in question
• Familiarity with project management methodologies and tools.

MINIMUM PHYSICAL REQUIREMENTS:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary Range (Chattanooga, TN): $80,741.12 - $107,654.83
Salary Range (Norwalk, CT): $98,683.60 - $131,578.13
Annual Bonus Potential: 10%
HomeServe USA is an equal opportunity employer.

Please refer the Job description for details