Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Business Analyst to join our client.
Contract Period: 03/24/2025 to 03/23/2026 with potential to convert or extend
Pay rate: Starting from $36 per hour
Location: Toronto, ON
Location type: Hybrid; onsite twice a week
Business Hours: Monday to Friday

Job Responsibilities:

• Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects the client’s standards and Guiding Principles.
• Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience.
• Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results.
• Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach.
• Provide recommendations and direction based on the end-to-end customer experience when making decisions.
• Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business.
• Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed.
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business.
• Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project.
• Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met.
• Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements.
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

Experience & Qualification Requirements:

• Business analyst experience
• Experience gathering business requirements
• Experience working with external and internal stakeholders

• Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects the client’s standards and Guiding Principles.
• Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience.
• Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results.
• Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach.
• Provide recommendations and direction based on the end-to-end customer experience when making decisions.
• Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business.
• Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed.
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business.
• Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project.
• Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met.
• Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements.
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution