ABOUT THE JOB YOU’RE CONSIDERING:

Are you energized by assisting our associate workforce in adopting entitlement policies and procedures? Are you interested in demystifying access for our associates? If you’re motivated to overcome obstacles and get to “yes”, then this Entitlement Enrichment role is the job for you!

YOUR EXPERIENCE:

• Undergraduate degree or equivalent work experience
• 3 years information security, fraud, risk, or related technology subject area combined with one year of customer service experience.
• Demonstrate excellent communication skills, with a keen ability to influence others
• Have an inquisitive nature and look past the stated need to get to the root of an issue
• Strong to deep understanding of access and entitlement management technologies preferred
• Cybersecurity Competence – Wide understanding of the cybersecurity product areas, policies and the application of concepts to the business unit. Correlate programs and business initiatives to Cybersecurity product lines and products to implement the best cybersecurity controls available. Solid grasp of cyber risk management principles, how it affects our partners and applying appropriate mitigation strategies effectively.
• Communication– Proficient with clear communication, strong interpersonal skills, with the ability to identify change and opportunity with a positive attitude and determined action.
• Organizational Awareness – General knowledge of client’s overall purpose, with ability to quickly learn about our supported business and technology organizations, and Cybersecurity as well as the internal hierarchical and management structure within the organization and company’s competitive position.
• Team Approach – Contributes to building a strong ISO support team through deep communication, trust, collaboration, peer-to-peer mentoring, and recognition
• Ability to solve and work on enrichment issues that prevent associates from completing enrichment activities
• Collaboration - Ability to work across teams and organizations to achieve a common goal
• Creates and maintains complex documentation for reference by external teams and stakeholders including FAQs and training materials

• You serve as an Entitlement Enrichment consultant and assist the business with applying the required field in the Entitlement Standard to their entitlements
• Ability to manage a queue of business entitlements and meet monthly target metrics
• Collaborate across multiple squads and functions
• Identify issues that prevent the organization in completing enrichment, raise them appropriately and collaborate with product area to fix those issues
• Document resolutions to enhance FAQ materials and internal support guides
• You will contribute to the organizational vision in a constantly changing environment by applying technical knowledge, analyzing problems, and calculating risks.
• Proactive problem solving to propose solutions based on understanding of product needs and prioritiesour practice to a best-in-class organization.