BUSINESS ANALYST

Location: Forde House, TQ12 4XX
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £400.00 per day
Job Ref: 5275895

• Support the council’s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources.
• Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering across all services.
• Plan and lead business analysis activities within specific projects, ensuring high-quality deliverables and mentoring other managers and analysts.
• Provide senior-level business analysis and recommendations, facilitate project delivery, and mentor other business managers and analysts.
• Act as an ambassador for digital services, lead the M365 tribe leaders learning programme, and deliver a phased plan for the deployment of M365 Power Apps.
• Contribute to the development of the corporate digital transformation programme.
• Develop and design business improvement initiatives to create efficiencies and challenge existing service delivery through business process re-engineering.
• Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy.
• Provide corporate and service-specific support to understand customer behavior and improve customer experience.
• Evaluate information from various sources and provide executive summaries with supporting recommendations.
• Lead and undertake service reviews, run stakeholder workshops, and prepare business requirement specifications.
• Plan and lead project delivery across multiple teams and areas of the organization.
• Work with functional managers to transform and develop new requirements through discovery, design, and deployment.
• Conduct feasibility studies, cost-benefit analysis, and influence solution design.
• Define and agree deliverables with stakeholders and ensure successful execution of plans.
• Design service business processes to become more efficient and customer-focused.
• Develop organization, process, and technical design proposal blueprints for future improvements.
• Source, review, write, and present management information reports and briefs to stakeholders.
• Support professional development planning, objective setting, and continuous business improvement within the Business Analysis and change teams.