Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more.

Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully.

#BeThe Reason

- Job ID #31977: Senior Business Analyst

- Union: Non-Union

- Job Description ID #: 6389

- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on June 3, 2026.

- Vacancy Type: Existing vacancy

- Duration: 24 months

- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

This position will support the implementation of a cloud-based Computer Aided Dispatch (CAD) solution for the Hamilton Fire Department. The role will be primarily work at the offices at 1229 Stone Church Road East, and will involve close collaboration with Fire Operations, Emergency Services stakeholders.

Knowledge of Emergency Services technology platforms and integrations is considered an asset, including Computer Aided Dispatch (CAD), Records Management Systems (RMS), Paging and Station Alerting systems, Next Generation 9-1-1 (NG911), and Automated Vehicle Location (AVL) solutions.

Familiarity with public safety standards, regulatory requirements, or emergency response workflows is considered an asset.

SUMMARY OF DUTIES

Reporting to the Supervisor, Strategy Architecture & Solutions Development and working as part of a project team or individually, the Senior Business Analyst’s role is to analyze and devise complex business process requirements for all IT-related business and operations systems critical to core organizational functions.

This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Senior Business Analyst will also assist in mentoring other staff to contribute to the development of business analytics capabilities within the Information Technology Division.

The Senior Business Analyst is also responsible for project change management activities, including collaborating with other team members to develop communication and change management plans. This role proactively creates reports based on their findings, complete with recommended improvements to, or new requirements for business processes and operational procedures.