• Durham, North Carolina
• Business Operations
• 16261
  What You’ll Do
  The Business Analyst will identify, document, and improve GTM processes across Sales, Marketing, Partner, and Revenue Operations. You will collaborate with project leads, technical teams, and internal partners to analyze current workflows, recommend improvements, and support execution of projects that accelerate commercial outcomes. You will report directly to the Senior Director, Program Management - Revenue Operations.
  

  LI-Remote

What Your Responsibilities Will Be

• You will document current-state GTM processes and identify opportunities for improvement.
• You will support planning of future-state workflows aligned to strategic priorities.
• You will collaborate with functional partners to translate requirements into applicable project work.
• You will conduct structured analysis using both quantitative and qualitative data to inform design decisions.
• You will perform structured data analysis and synthesis, using both quantitative and qualitative inputs to inform design decisions and business recommendations.
• You will support testing, change management, and user training during project delivery.
• You will use AI-enabled tools and methods to grow recurring business processes.

What You’ll Need to be Successful

• 5–7 years of experience in Business Analysis, GTM Operations, or related roles.
• Process mapping and documentation skills (Visio, Lucidchart, etc.).
• Familiarity with Salesforce, marketing automation platforms, and analytics tools.
• Experience working within Revenue Operations or GTM environments.
• Hands-on experience using AI tools (e.g., ChatGPT), business intelligence platforms (e.g., Power BI), and SQL for reporting, analysis, and process optimization

How We’ll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we’re a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

• You will document current-state GTM processes and identify opportunities for improvement.
• You will support planning of future-state workflows aligned to strategic priorities.
• You will collaborate with functional partners to translate requirements into applicable project work.
• You will conduct structured analysis using both quantitative and qualitative data to inform design decisions.
• You will perform structured data analysis and synthesis, using both quantitative and qualitative inputs to inform design decisions and business recommendations.
• You will support testing, change management, and user training during project delivery.
• You will use AI-enabled tools and methods to grow recurring business processes