Our client, a leading IT solutions provider in Singapore, is seeking a Business Analyst to support enterprise ITSM and observability projects. The role bridges customer requirements and technical delivery, ensuring smooth implementation of digital solutions.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Translate needs into clear specifications, process flows, and acceptance criteria.
• Work closely with project managers, developers, and QA teams throughout delivery.
• Support solution design and alignment with IT service management practices.
• Facilitate workshops, reviews, and UAT activities.

Requirements

• Bachelor’s degree in Business, IT, Computer Science, or related field.
• 3+ years’ proven experience as a Business Analyst in IT or consulting.
• Strong knowledge of ITSM processes and enterprise IT delivery.
• Skilled in requirements gathering, Agile/Waterfall methodologies, and tools like JIRA/Confluence.
• Excellent communication, stakeholder engagement, and problem-solving abilities.
• Preferred: experience with ServiceNow, BMC, or observability tools; BA certifications; bilingual English/Mandarin.

Please contact Ted Tan or email your cv directly in word format to ted@theedgepartnership.com
Please note that due to the high number of applications only shortlisted candidates will be contacted. We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.
EA License: 16S8131
Recruiter License: R198770

• Gather, analyze, and document business requirements from stakeholders.
• Translate needs into clear specifications, process flows, and acceptance criteria.
• Work closely with project managers, developers, and QA teams throughout delivery.
• Support solution design and alignment with IT service management practices.
• Facilitate workshops, reviews, and UAT activities