Business Analyst at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, User Acceptance Testing, Test Planning, Test Scripts, Test Data Preparation, Defect Management, Root Cause Analysis, Accessibility Testing, SQL, Requirements Gathering, Stakeholder Coordination, Software Development Lifecycle, Change Control, JIRA, Audit-Ready Documentation, Process Improvement

Industry

Financial Services

Description

Step into a role where your testing expertise directly shapes how customers experience lending solutions. You will bridge business needs and technology, ensuring every release delivers quality, accessibility, and real-world value. Collaborate with product, technology, and operations partners to turn requirements into results. Your work will improve efficiency, reduce risk, and elevate customer outcomes. Join us and grow your impact through meaningful challenges and continuous learning. As a Business UAT Analyst in Home Lending, you lead user acceptance testing that ensures our default and servicing systems deliver reliable, accessible, and high‑quality outcomes. You partner with product owners, technology teams, and business stakeholders to translate requirements into testable scenarios, validate solutions, and drive defect resolution. Together, we plan, prepare, and execute testing; analyze production issues; and implement improvements that enhance performance and customer experience. You will help us uphold audit-ready standards while promoting a culture of collaboration and continuous improvement. Job responsibilities Lead test planning and design test scripts from specifications and user stories. Prepare test data and ensure test environment readiness prior to execution. Execute user acceptance testing scripts and manage defects through closure. Coordinate testing activities with business partners and technology teams. Serve as a liaison across product, technology, and Home Lending stakeholders to facilitate system changes. Conduct due diligence and requirements-gathering sessions to inform test coverage. Triage, research, and analyze production incidents; drive root cause analysis and remediation. Maintain comprehensive testing documentation and ensure audit-ready evidence. Report progress, risks, and issues; track change requests and milestones to completion. Promote continuous process improvements and lead training on system functionality. Perform manual and automated accessibility testing; document findings and partner with teams to meet accessibility standards. Required qualifications, capabilities, and skills Minimum of 3 years of experience in business analysis or user acceptance testing within a technology-enabled business environment. Minimum of 2 years creating test plans, scenarios, and scripts from requirements and user stories. Minimum of 2 years executing tests and managing defects using tools such as JIRA or equivalent. Minimum of 1 year coordinating cross-functional stakeholders across product and technology. Working knowledge of accessibility standards and testing (for example, ADA and WCAG) with experience executing accessibility test cases. Solid understanding of the software development lifecycle, change control, and audit-ready documentation practices. Ability to analyze production issues, perform root cause analysis, and document corrective actions. Proficiency in test data preparation and basic SQL or query skills for data validation. Strong communication, facilitation, and relationship-building skills with both technical and non-technical partners. High attention to detail with the ability to manage multiple priorities and meet deadlines. Bachelor’s degree in a related field or equivalent practical experience. Preferred qualifications, capabilities, and skills Experience in home lending, mortgage servicing, or consumer banking domains. Experience with test management tools (for example, ALM, qTest, Zephyr) and report dashboards. Experience with accessibility testing tools and automation frameworks. Experience working in Agile environments and participating in Scrum ceremonies. Advanced SQL skills for complex data validation and reconciliation. Professional certifications such as ISTQB, CBAP, or equivalent. Experience leading training, peer reviews, and process improvement initiatives. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Responsibilities

The analyst will lead user acceptance testing for default and servicing systems, translating requirements into testable scenarios, validating solutions, and driving defect resolution across product, technology, and business teams. Key duties include planning and executing tests, analyzing production issues, maintaining audit-ready documentation, and promoting continuous process improvements.