Within the AFKLMP Cargo domain, we are looking for a (Senior) Business Analyst to join the Customer & Master Data (CMD) team. You will work on the systems and data that form the foundation of AFKLMP Cargo’s digital landscape. The applications within this domain manage essential customer and reference data and support key processes across our digital platforms. Many other systems and processes rely on this data, making stability, data quality and seamless integration essential. You will connect business, product and IT in an international environment, working with colleagues and stakeholders in Amsterdam, Paris and India. At KLM, you will have every opportunity to keep challenging yourself and reaching new heights.

As a (Senior) Business Analyst, you translate business needs into scalable and reliable solutions. On an average working day, you develop requirements, user stories and acceptance criteria, analyse the impact of changes and map data flows and system integrations. You take functional ownership of several applications and safeguard their coherence, data quality and functional consistency within the Customer & Master Data domain.

You will also:

• translate business challenges into functional and technical solutions and document them in clear requirements, user stories, acceptance criteria and functional documentation;
• conduct impact analyses and provide insight into end-to-end data flows, system integrations and dependencies between applications;
• support the functional testing and validation of new features;
• safeguard the quality, stability and consistent processing of customer and reference data;
• work closely with stakeholders in Amsterdam and Paris and with the development team in India.

You will join the Customer & Master Data team within AFKLMP Cargo and will be based in Amsterdam. You will work with colleagues and stakeholders in Amsterdam and Paris, as well as with a development team in India. In this role, you connect business, product and IT and collaborate with various Cargo domains, including Commercial, Operations, Finance and Revenue Management.

As a (Senior) Business Analyst, you will have functional responsibility for five applications within the Customer & Master Data domain. These systems manage essential customer and reference data and together form a key part of AFKLMP Cargo’s digital landscape. Other applications and processes depend on this data, making stability, data quality and effective system integrations essential.

The applications for which you will be responsible include:

• the Customer Database, which serves as the central database for all customer information;
• the Referential Database, which contains reference data used by multiple systems;
• NAWB, the application used to manage and issue Air Waybills.

You safeguard the coherence between these and the other applications within the domain. You also maintain an overview of the data flows, system integrations and processes that depend on the information stored in these applications.

Your profile

You quickly get to the heart of complex issues and clearly identify which systems, data and processes will be affected. You take initiative when you spot opportunities or risks and plan your work so that stakeholders know what to expect and when. In discussions with different teams, you recognise competing interests and translate them into practical agreements and solutions. You move easily between business, product and IT in an international environment while remaining mindful of the impact on the wider organisation.

You also:

• have at least 3 years of experience as a Business Analyst or in a comparable role and have worked with complex application landscapes and data-intensive systems;
• have experience translating business challenges into functional and technical solutions and working in an Agile and Scrum environment;
• have experience with user stories, acceptance criteria, functional documentation and functional testing;
• have a basic understanding of relational databases, including tables, relationships and primary and foreign keys, and experience with SQL, Entity Relationship Diagrams and UML models, such as sequence and activity diagrams;
• understand APIs, system integrations, data flows, data dependencies and data lifecycle management, and have a good command of English, enabling you to work effectively with stakeholders in an international environment.

The following competencies complete your profile: problem analysis, initiative, planning and organising, and organisational awareness.

What do we offer

• A challenging role at an unique employer in the Netherlands;
• A gross salary between € 5.101,24 and € 7.287,48 per month;
• Plenty of room for personal development and wonderful career opportunities;
• A good pension scheme and 8% holiday pay;
• An end of the year bonus of 8,33%;
• 25 days of paid holiday and 5 extra days off;
• Great discounts on airline tickets (if you have been in service for at least 6 months);
• A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
• Discount of your health insurance;
• A personal budget for sustainable employability.

Ready for your next destination?

Don’t wait any longer and apply for this function before the final boarding call on 09/16/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. The first-round interviews will take place on the morning of Monday, 21 September. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews.

Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A reference check can be part of the application procedure.