Key Responsibilities

• Plan, coordinate, and monitor project and change initiative activities to ensure successful delivery.
• Organize and facilitate meetings, workshops, and stakeholder sessions.
• Capture, analyze, and document business requirements, functional specifications, and process flows.
• Prepare business requirement documents (BRDs), user stories, and supporting project documentation.
• Support project planning, progress tracking, and reporting activities.
• Manage smaller projects or individual workstreams within larger transformation programmes.
• Identify risks, issues, delays, and dependencies, escalating where necessary.
• Work closely with business, operations, credit, technology, and project teams to support delivery objectives.
• Support testing activities by preparing test cases, coordinating UAT, and validating business outcomes.
• Participate in end-user training and change management activities.
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