Business Analyst at Lockton Companies - UAE

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle Fusion Cloud ERP, OTBI, OIC, Data Analysis, Process Improvement, Microsoft SQL, Microsoft Power BI, Advanced Excel, VBA Macros, Ticketing Systems, UAT, Root Cause Analysis, Business Requirements Gathering, SOP Documentation, Insurance Industry Experience, Communication

Industry

Insurance

Description

We are seeking a Business Analyst to partner with business and technology teams to drive process improvements, support system enhancements, and deliver data-driven insights. This role also plays a key part in managing ticket-driven support activities and ensuring timely issue resolution. Key Responsibilities • Gather, document, and translate business requirements into functional solutions • Analyze current processes and recommend improvements to increase efficiency and accuracy • Manage and support ticket queues (e.g., SysAid), including triage, prioritization, and resolution • Troubleshoot issues, perform root cause analysis, and coordinate with technical teams • Monitor ticket trends and recommend long-term improvements • Analyze data and develop reports or dashboards to support decision-making • Participate in testing (UAT) and support system implementations and enhancements • Maintain clear documentation, including SOPs and knowledge base articles • Collaborate effectively with Finance, IT, and Operations teams Required Skills • ERP Knowledge: Working knowledge of Oracle Fusion Cloud ERP financial modules (GL, AP, AR, Billing, Asset Management, Procurement), Oracle Transactional Business Intelligence (OTBI) and Oracle Integration Cloud (OIC) a plus. • Data Analysis: Proven ability to transform complex datasets into strategic business insights and comprehensive reports. • Process Improvement: Demonstrated track record of process improvement through innovation and creativity while ensuring standardization and audit governance. • Communication: Strong verbal and written communication skills, with the ability to convey complex solutions to a wide audience. • Adaptability and Collaboration: Positive, proactive, and self-motivated, with proven ability to work across multi-functional teams in a technical, fast-paced environment with upstream and downstream impacts and stakeholders. • Customer Focus: Ability to respond to customer requirements with timely and effective technical solutions. • Industry-Specific Experience: Experience working in the Insurance Industry. • Educational Background: A bachelor’s degree or accountancy qualification. • Technical Understanding: Proficiency with Microsoft SQL, Microsoft Power BI, and advanced Excel capabilities, including pivot tables, complex formulas, and VBA macros. • Experience with ticketing systems (SysAid, ServiceNow, Jira, etc.) #LI-JM

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves partnering with business and technology teams to drive process improvements and deliver data-driven insights. Additionally, the analyst manages ticket-driven support activities, performs root cause analysis, and maintains system documentation.