Business Analyst at Logicalis Group Hong Kong

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, ITSM Practices, ITIL, Requirements Elicitation, Documentation, Stakeholder Facilitation, Jira Service Management, CMDB, IT Asset Management, Service Catalog, Problem Solving, Solution Design, Presales Support, Product Demonstration, Digital Transformation, DevOps

Industry

IT Services and IT Consulting

Description

Why choose iZeno? iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions. With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks. With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge. Roles & Responsibilities Analyze existing ITSM practices (Incident, Problem, Change, Request, Asset, CMDB) to identify gaps, inefficiencies, and improvement opportunities Translate business and operational requirements into ITSM practices and designs aligned with ITIL best practices and organizational standards Produce high-quality documentation, including BRDs, user stories, workflows, use cases, and acceptance criteria Act as the primary point of coordination and clarity between business stakeholders and technical delivery teams Work closely with ITSM tool administrators and solution architects to ensure accurate implementation of approved requirements Support the configuration and continuous enhancement of ITSM platforms (e.g., Jira Service Management, Asset, and CMDB tools) Engage stakeholders across IT, security, compliance, and business units to align expectations and outcomes Facilitate requirements workshops, process walkthroughs, and solution design sessions Support user adoption through documentation, knowledge transfer, and training materials Support the sales team in presales engagements by participating in discovery sessions to understand customer requirements and pain points Assist in preparing solution proposals, scope definitions, effort estimations, and high-level solution designs Deliver product demonstrations and solution walkthroughs tailored to customer ITSM needs Required Competencies Proven experience as a Business Analyst in ITSM or IT Operations environments Strong understanding of ITIL practices and service management concepts Excellent requirements elicitation, documentation, and stakeholder facilitation skills Hands-on experience with ITSM platforms (Jira Service Management preferred; other ITSM tools acceptable) Working knowledge of CMDB, IT Asset Management (ITAM), and service catalog concepts Strong analytical, problem-solving, and structured thinking capabilities Experience & Qualifications Bachelor’s degree in information technology, or a related discipline Minimum 3 years of experience as a Business Analyst with significant ITSM exposure ITIL Foundation certification (required) Experience in regulated industries (e.g., banking, financial services) is highly desirable iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions

Responsibilities

The role involves analyzing existing ITSM practices to identify gaps and translating business requirements into ITSM designs aligned with ITIL best practices. Responsibilities also include producing high-quality documentation and acting as the coordination point between business stakeholders and technical teams.