MHIRJ is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. We’re hiring a Business Analyst to join our growing team!

PURPOSE OF THE ROLE

The Business Analyst supports data and process management, governance, and optimization across the Service Center Network (SCN). This role ensures policy compliance, tracks key metrics, and drives process improvements aligned with business goals and objectives. A key responsibility is leading the Bay of Excellence (BOE) using Lean 5S methodology to promote a clean, efficient, and organized work environment, eliminating waste. The ideal candidate brings strong skills in data analytics, process optimization, and procurement systems.

HERE ARE THE DAILY RESPONSIBILITIES OF A BUSINESS ANALYST:

• Maintain and update databases and data systems ensuring accuracy and integrity, including price and commercial conditions, lead times.
• Analyze data to identify trends, patterns and gaps to monitor compliance and drive compliant behaviors.
• Foster a culture of continuous improvement by promoting awareness and involvement at all levels of the organization.
• Analyze business performance and systems to identify improvement opportunities and develop solutions.
• Drive process excellence and improvement initiatives, including standard operating procedures (SOPs) and best practices.
• Develop and maintain templates, boilerplates, playbooks and knowledge management tools.
• Design and maintain reports in EmpowerMX to be shared and used in the daily support of the operations - monitor and track KPI’s relative to performance management across service centers, identify trends in performance and develop initiatives to drive continued performance, provide deep dive analysis for parts shortages and impact to aircraft span times utilizing capacity planning and modeling.
• Provide training to operational leaders to capitalize on the resources contained in EmpowerMX.
• Collaborate with internal and external stakeholders from the value-streams to design and implement solutions that meet business requirements and align with company goals.
• Extract, analyze and prepare data reports and presentations to support governance activities within the service center organization and with other departments.
• Execute and lead cross-functional governance including: operational logistics and procurement metrics, monthly sales progression and targets, contract/source coverage and adherence, cost savings, cost avoidance and risks progression, burndown and recovery plans applicable to all value-streams
• Coordinate budget activities with other value-streams, monthly sales progressions and align targets per value-stream
• Act as BPO (Business Process Owner) with IT department and relevant partners for service center relevant processes