·         Engineered 3–4 VBA-driven automation solutions for insurance data processing workflows, cutting manual effort by 25% and accelerating billing verification turnaround cycles.

·         Designed interactive dashboards in Power BI and Tableau, translating complex healthcare datasets into visual narratives that informed strategic decisions at the leadership level.

·         Built and led a specialist automation sub-team from inception — recruited, trained, and assessed colleagues on VBA fundamentals, scaling automation adoption across the wider business unit.

Served as the primary liaison across a 60-member cross-functional team, resolving operational bottlenecks, strengthening interdepartmental coordination, and fostering a collaborative work culture