CLERK GRADE 7/8. SALARY – $110,266 - $122,058 PLUS EMPLOYER’S SUPERANNUATION AND ANNUAL LEAVE LOADING.

Are you ready to make a real difference?
We’re looking for a passionate and driven Business Analyst to help improve the way we work and deliver better outcomes.

THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

The primary purpose of the role is to optimise business systems, processes, and workflows, ensuring they align with overall business needs and operational objectives.
The Business Analyst (Frontline Divisional Services – Corrective Services) role is to capture business requirements based on consultation/engagement and to review and analyse the organisation’s business intentions, services, processes, and information needs to identify changes that lead to business improvements. This is in alignment with business priorities (Line of Business Strategies) and the ICT Strategy.
You will liaise with internal and external clients to identify business needs and articulate requirements, as well as analyse and facilitate improvements to business systems, processes, and workflows.
You will work closely with internal ICT stakeholders such as Project Managers, Architects, Security, Operations, Procurement, Pipeline, and Subject Matter Experts to plan and initiate client-funded projects in response to business needs. You will also be a trusted advisor to the business, providing relevant advice on current ICT solutions as well as future-state initiatives and authoring or providing accurate inputs into key documents such as Concept Papers, Project Briefs, Business Cases, Briefing Notes, and Business Requirements Documents.

WHAT YOU’LL DO

As a Business Analyst, you’ll explore our business systems, processes, and workflows to identify areas for optimisation, ensuring they align seamlessly with our overarching goals and operational plans. By collaborating closely with stakeholders, you’ll introduce new or updated tools and processes, clearly demonstrating their importance and the positive impact they bring to the organisation.

• Design tools and implement processes to identify, analyse and facilitate improvements to business systems, processes and workflows aligned with the overall business unit requirements and the Department’s operational plans.
• Coordinate and undertake research and analysis of best practices on processes and activities to ensure DCJ internal and external services are delivered efficiently, business outcomes are measured and reported as required and systemic and emerging risks are promptly identified. Participating in reviews of the business unit’s strategies
• Review the business unit’s strategies to enable DCJ to deliver services in a cost-effective manner and to position DCJ to meet current and future requirements.
• Take ownership of recording and managing the resolution of business issues, both process and technical with escalation to project management as appropriate.
• Develop and implement strategies to monitor service provider usage and capture funding and operational performance data to ensure DCJ service delivery partners are performing to a high standard.
• Provide proactive and evidence-based advice and reports to the business unit leader, Director and/or the Executive Director to ensure the business unit’s matters which impact current business and future decision-making are fully considered.
• Research and prepare advice in the form of briefs, policy and discussion papers in response to Ministerial, Cabinet or DCJ requests.
• Liaise and work across DCJ Divisions and non-government stakeholders to ensure effective interface between program development, planning, service design and policy implementation.
• Work effectively with team members towards mutual continued development and provide feedback and advice on research and analysis undertaken.
• Assist as a technical conduit between business and non-technical resources and vendors.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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