WHO WE ARE:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ABOUT THE ROLE:

Are you passionate about data-driven decision making and optimising business processes? We are looking for a proactive and analytical individual to join our team as a Business Analyst.
In this exciting role, you’ll work across diverse projects to gather requirements, analyse data, and support our teams in delivering innovative solutions that drive operational excellence. If you thrive on problem solving and collaboration, we’d love to hear from you!

KEY RESPONSIBILITIES:

• Business Process Improvement & Data Analysis
• Work closely with stakeholders to elicit, document, and validate business and system requirements
• Analyse and map existing business processes, identifying inefficiencies and recommending improvements
• Prepare clear business requirements, user stories, functional specifications, and process flows
• Support project teams with the delivery of technology and process change initiatives
• Develop and deliver regular reports, dashboards, and business performance insights
• Facilitate workshops, meetings, and presentations to gather and share information effectively
• Ensure continuous alignment between business objectives and delivered solutions.
• Promote best practice in data quality, data governance, and documentation standards