Business Analyst, Operations

at  EF World Journeys

At EF World Journeys, we believe that the best way to learn about the world is to experience it, and we strive to help as many people as possible share that experience. EF Go Ahead Tours, EF Ultimate Break and EF Adventures are divisions of EF World Journeys and we make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us!

ABOUT EF EDUCATION FIRST

Some companies are in the Business of Technology.
Others are in the Business of Finance…Sports…Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.
For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – building greater understanding, breaking down barriers, and creating a better world…that makes all the difference

ABOUT THE ROLE:

As a Business Analyst, you’ll collaborate with our Operations team to harness data, uncover insights, and enhance decision-making across our global operations. From supplier performance to customer experience optimization, your work will directly impact how we deliver exceptional travel journeys.
Based in Zurich, you’ll engage with colleagues across Analytics, Engineering, Finance, and Operations teams in the U.S. and other global EF locations.

WHAT YOU’LL DO:

Deliver Operational Insights

• Partner with Operations leaders to understand and improve how decisions about tour production and supplier procurement affect the traveler experience and business results.
• Develop data-driven business cases and tools to support operational improvements.
• Build automated decision-support tools for supplier discussions and tour production.

Build Business Intelligence Solutions

• Design and own intuitive dashboards and business intelligence tools to support data-driven decision-making by Operations users.
• Collaborate with Engineering teams to maintain clean, high-performing data sources for reporting and KPIs.

Be a Business Partner

• Cultivate strong, collaborative relationships across analytics, engineering, and operations teams.
• Communicate proactively in a global, matrixed organization, ensuring cross-functional teams align to understand and solve World Journeys operational challenges.