Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Digital Transformation team

As we continue our growth journey, we are looking for an experienced Business Analyst to help identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation. 

Working alongside senior operational leaders to understand how the business currently operates, identify opportunities for improvement, build evidence-based business cases and support decision-making that drives measurable outcomes. 

Key Responsibilities

Opportunity Discovery 

Identify opportunities to improve processes, systems, customer outcomes and business performance 

Facilitate discovery workshops and stakeholder engagement sessions 

Diagnose operational challenges and identify root causes 

Maintain a pipeline of improvement opportunities 

Business Analysis 

Gather and analyse business requirements 

Produce process maps and workflow analysis 

Assess impacts, dependencies and risks 

Support evidence-based decision-making 

Process Improvement 

Analyse end-to-end business processes 

Identify inefficiencies, rework and manual effort 

Recommend practical improvements 

Support continuous improvement initiatives 

Benefits & Business Cases 

Develop business cases supporting investment decisions 

Define measurable benefits and success criteria 

Support ROI assessments 

Help prioritise opportunities based on value and strategic alignment 

Strategic Enablement 

Support business transformation initiatives 

Contribute to roadmap development activities 

Assist capability maturity and improvement programmes 

Support continuous improvement across the organisation 

Data, AI & Modern Technology Focus

You will be comfortable exploring how: 

Data can support better decisions 

Reporting and insight can improve performance 

Automation can reduce manual effort 

AI can enhance productivity and effectiveness 

You are not expected to design solutions, build integrations or develop systems yourself. 

Instead, you will help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes. 

Hybrid working – 2-3 days a week in the Reigate office

Salary £60-£70k DOE

The talents we are excited to see

You are naturally curious, enjoy understanding how organisations really work and thrive in fast-moving environments, solving business challenges and delivering measurable results.

You are likely to have experience in: 

Business Analysis 

Process Improvement 

Continuous Improvement 

Business Change 

Operational Excellence 

Digital Transformation 

This role is likely to suit somebody who has worked in: 

Growing SMEs 

Scale-up organisations 

Technology services businesses 

Managed service providers 

Telecoms organisations