Job ID: 58610
Job Category: Information & Technology
Division & Section: Parks & Recreation, PR Bus & Technology Transformation
Work Location: Metro Hall, 55 John Street, Toronto, M5V 3C6
Job Type & Duration: Full-time, 3 Temporary (11 months) vacancies
Salary: $87,800.00 - $116,745.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 3
Posting Period: 05-Sep-2025 to 19-Sep-2025
The Business Analyst position will join the Business & Technology Transformation team working on implementing transformative solutions for the Parks and Recreation Division (P&R). Filling various positions, the successful candidates will be allocated to various projects and portfolios. They will be responsible for the analysis of business processes and procedures supporting the design and development of technology solutions. Projects range from the large scale implementation of IBM Maximo, to process and system improvements on existing systems like Kronos.

KEY QUALIFICATIONS:

• Post-secondary education in a discipline pertinent to the job function such as Computer Science, Applied Sciences, Engineering, Statistics, Business or an equivalent combination of education and experience.
• Extensive experience in the implementation of business systems in large, complex organizations including reviewing, evaluating and documenting business processes and workflows.
• Considerable experience facilitating sessions with stakeholders to identify current and optimal processes and identify business and technical requirements using standard business process modelling techniques and notations such as BPMN.
• Considerable experience using a variety of software packages including MS Office (i.e. Word, Excel and PowerPoint), process design software (e.g. Rational Modeler, Visio) and project management software (e.g. MS Project, Sharepoint).
• Experience using tools and methodologies including Information Technology Infrastructure Library (ITIL), Oracle Database, Oracle Application Express (APEX), SAP HR, SAP Financials, Crystal Reports, ESRI ArcGIS, MS Share Point, , Visio Pro 2013.
• Analytical skills in assessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery through technology change and business process innovations.
• Excellent written and oral communication skills, presentation and interpersonal skills to deal effectively with city staff, city councillors, senior management and the public.
• Ability to prioritize multiple projects, work with cross-functional teams, set clear directions and design terms of references and project plans.
• Ability to work independently, as well as part of a collaborative team.
• Experience with IBM Maximo or similar EAM system solution an asset OR experience with Kronos or similar Work Force Management system an asset.
  CBAP or working towards a business analysis certification/course an asset.

• Identifies, analyzes, optimizes and documents business processes, inputs, outputs, and integration points and conducts workflow analysis and business process modeling.
• Executes the above by collaborating with key business stakeholders.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, and synthesizes high-level information into detailed needs and requirements.
• Identifies gaps, problem areas and inefficiencies, determines the root of business problems and offers recommendations for improvement.
• Designs, analyzes and documents processes to support planning, staff re-alignment and management decision making.
• Contributes to multiple initiatives simultaneously.
• Conducts process flow analysis and business process modelling, re-engineering and/or continuous improvement efforts and reviews the potential impact with staff at all levels of the organization.
• Prepares or contributes to the preparation of business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business requirements, procedures/processes, work instructions, manuals, design documents, data analysis, user documentation and records management best practices.
• Recommends and establishes program objectives, priorities and schedules.
• Prepares reports for the Project Manager and Senior Management, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Prepares training materials and trains users.