ABOUT THE ROLE

Join us in transforming how we support workforce development, optimize service delivery, and streamline payroll. As a Business Analyst, you’ll craft and enhance data-driven tools and reporting that power decision-making and efficiency across our organization.

WHAT YOU’LL DO

• Build and maintain insightful dashboards and reports tracking training, core competencies, utilization, time allocation, productivity trends, and service delivery gaps.
• Design tools for real-time management of employee time and attendance—including monitoring overtime, billable limit breaches, geolocation compliance, and documentation gaps.
• Develop workflows and tools to reconcile clocked hours with billing data, preventing overpayments both in payroll and software licensing.
• Assist in the design and implementation of a SQL database for live organizational metrics.
• Conduct market assessments, modeling, and forecasting for geographical and service expansion, including Medicaid rate/hours impact analysis.
• Liaise with internal teams and vendors on software integration and optimization; provide insight into AI applications and process automation.
• Lead internal training initiatives—empowering teams in Excel and other BI tools.
• Support FP&A efforts with metric development and reporting.
• Create ad-hoc and recurring reports to meet business and regulatory needs.
• Perform additional duties as assigned, adding value wherever opportunities arise.