Duties & Responsibilities
Type of Role: Individual contributor, experienced
Area of Responsibility and Purview: Execute on operational activities to deliver service excellence to Private Wealth Management clients

Role Specific Job Duties:

• Be the SME on multiple operational functions

• Works collaboratively with other functions in Private Wealth to answer technical questions, troubleshoot issues, and support special projects

Function Specific Job Duties:

• Responsible for executing on operational procedures in a timely and accurate manner.
• Will be the innovation rep, provide training, release management, capture firm POV, and establish standardization
• Serve as a liaison between the front & middles offices and our technology providers
• Additional changes – quality control, lock down experience, reporting
• Track, maintain, and report on KPIs
• Responsible for executing on day-to-day transactions for areas of direct responsibility in operations
• Works collaboratively with Senior Associates on team to resolve complex operational issues and escalations
• Ensure internal clients have a positive service experience that always exceeds their expectations
• Build and maintain internal relationships to drive continuous improvement of processes
• Leverage Private Wealth technologies to process transactions and deliver on responsibilities
• Understand overall business needs and help identify value-added services and client/associate experiences that Private Wealth can provide
• Review activities within the job scope for sufficient controls to prevent errors, fraud, and omissions
• Ensure adherence to corporate policy, operational policy, and regulatory guidance
• Other duties as assigned

Requirements

Role Specific Job Duties:

• Be the SME on multiple operational functions
• Works collaboratively with other functions in Private Wealth to answer technical questions, troubleshoot issues, and support special project

Function Specific Job Duties:

• Responsible for executing on operational procedures in a timely and accurate manner.
• Will be the innovation rep, provide training, release management, capture firm POV, and establish standardization
• Serve as a liaison between the front & middles offices and our technology providers
• Additional changes – quality control, lock down experience, reporting
• Track, maintain, and report on KPIs
• Responsible for executing on day-to-day transactions for areas of direct responsibility in operations
• Works collaboratively with Senior Associates on team to resolve complex operational issues and escalations
• Ensure internal clients have a positive service experience that always exceeds their expectations
• Build and maintain internal relationships to drive continuous improvement of processes
• Leverage Private Wealth technologies to process transactions and deliver on responsibilities
• Understand overall business needs and help identify value-added services and client/associate experiences that Private Wealth can provide
• Review activities within the job scope for sufficient controls to prevent errors, fraud, and omissions
• Ensure adherence to corporate policy, operational policy, and regulatory guidance
• Other duties as assigne