BUSINESS ANALYST:

On behalf of our Financial Services client, Procom is searching for a Business Analyst for a 6-month role. This position is a remote position working East Coast hours from our client’s Ramsey, New Jersey office.

BUSINESS ANALYST - JOB DESCRIPTION:

This new Customer Service role with TD U.S. involves working on a critical project regarding consent order inquiries. The position will entail handling customer inquiries and developing knowledge of credit card customer service industry practices.

MANDATORY SKILLS:

• MS Office Suite
• Customer Service

BUSINESS ANALYST – NICE-TO-HAVE SKILLS:

• Accessible
• Teamwork
• Problem-Solving
• Communication

• Perform a variety of customer service activities for typically less complex RCS customers.
• Refer more complex questions to more experienced personnel.
• Assist with research work as needed, particularly with information gathering.
• Respond to telephone, written, and other inquiries regarding account balances, interest rates, charges, statement requests, and other issues.
• Resolve problems immediately within authority, defer for additional research, or forward to supervision or dispute resolution as needed.
• Refer customer disputes to research area.
• Process customer mail/email, website, fax, and other correspondence.
• Maintain updated customer account information.
• Consult more experienced customer service personnel with problems and questions.
• Develop knowledge of credit card customer service industry practices, credit card products and services, division policies and procedures, and applicable consumer credit and other regulatory guidelines.