Business Analyst/Product Owner at White Cloak Technologies

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Communication Skills, Collaboration, Process Mapping, Data Analysis, Quality Assurance, Stakeholder Communication, CRM Knowledge, Project Management, Agile Methodologies, Problem-Solving, Organizational Skills, Attention to Detail, Business Analysis Tools, Customer Experience Principles, Documentation

Industry

Software Development

Description

Business Analyst/ Product Owner will be responsible for analyzing customer needs, identifying improvement opportunities, and ensuring that the platform features align with business goals and customer expectations. This role requires strong analytical skills, excellent communication abilities, and a collaborative approach to working with cross-functional teams. Job Responsibilities Requirement Elicitation and Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements related to CRM functionalities and processes. Conduct workshops and interviews to understand business needs and challenges. Process Mapping and Optimization: Map existing business processes related to customer relationship management. Identify process gaps, inefficiencies, and areas for improvement. Propose optimized workflows aligned with CRM best practices. CRM Platform Implementation: Work closely with CRM vendors and IT teams to implement CRM solutions. Configure CRM modules, custom fields, workflows, and user roles based on business requirements. Ensure proper coordination with IT counterparties on data migration and system integration. Data Analysis and Reporting: Ensure that business requirements are aptly documented Generate reports and dashboards to support data-driven decision-making. Ensure that business requirements are backed up with data. Quality Assurance: Conduct testing and validation of CRM configurations and customizations. Ensure data accuracy and system reliability.6. Stakeholder Communication: Act as a bridge between business stakeholders, CRM vendors, and IT teams. Ensure consistent alignment with the Product Owner. Able to effectively communicate project updates, changes, and timelines. Qualifications Bachelors degree in Business Administration, Information Technology, or related field. Certified Business Analysis Professional (CBAP) or similar certification (a plus) Proven experience as a Business Analyst, preferably in customer experience, digital platforms, or related fields. Strong understanding of customer experience principles and practices. Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Proficiency in business analysis tools and methodologies. Ability to work effectively in a fast-paced, dynamic environment. Strong organizational skills and attention to detail. Ability to work collaboratively in a team and independently when required. Project management skills and familiarity with Agile methodologies is a plus.

Responsibilities

The Business Analyst/Product Owner will analyze customer needs and identify improvement opportunities to ensure platform features align with business goals. This includes collaborating with stakeholders, mapping processes, implementing CRM solutions, and conducting data analysis.