EDUCATION

• Bachelor’s degree
• or equivalent experience

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Repetitive tasks
• Ability to work independently

EXPERIENCE

• 5 years or more

• Analyze and provide advice on the managerial methods and organization of an establishment
• Conduct quality audits
• Develop quality management and quality assurance standards
• Conduct research to determine efficiency and effectiveness of managerial policies and programs
• Propose improvements to methods, systems and procedures
• Supervise staff
• Train staff
• Oversee development of communication strategies
• Direct and advise staff in the development and implementation of service quality assessment strategies