Business Analyst / Quality Assurance (BA/QA) Manager (AL-FNC251007 002/01) at Xcellink Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Quality Assurance, Team Leadership, Stakeholder Management, Project Delivery, Analytical Skills, Problem-Solving, Communication, Interpersonal Skills, Agile, Scrum, Waterfall, JIRA, Confluence, Test Automation, Process Improvement

Industry

Information Technology & Services

Description

The BA / QA Manager is a pivotal leadership role responsible for overseeing both business analysis and quality assurance functions within the organisation. This individual will lead a team of Business Analysts and QA professionals, ensuring that business requirements are accurately captured, systems are thoroughly tested, and solutions delivered meet business objectives and quality standards. The BA / QA Manager acts as a bridge between business stakeholders and technical teams, driving the successful delivery of projects and continuous process improvement. Key Responsibilities Team Leadership & Development: Lead, mentor, and develop a team of Business Analysts and QA specialists. Set team goals, conduct performance reviews, and identify training and development opportunities. Business Analysis: Oversee the gathering, documentation, and analysis of business requirements from stakeholders. Facilitate workshops, interviews, and meetings to elicit requirements and clarify business needs. Ensure creation and maintenance of detailed business process models, user stories, and functional specifications. Quality Assurance: Develop and implement QA strategies, test plans, and procedures to ensure the delivery of high-quality solutions. Supervise the execution of manual and automated tests, ensuring thorough coverage and defect tracking. Drive continuous improvement of QA processes and tools. Stakeholder Management: Serve as the primary point of contact between business users and IT teams. Manage relationships with project sponsors, business owners, and external vendors. Communicate project status, risks, and issues to stakeholders in a timely manner. Project Delivery: Ensure projects are delivered on time, within scope, and to defined quality standards. Contribute to project planning, estimation, and resource allocation. Monitor and report on project progress and team performance. Required Qualifications & Skills Bachelor’s degree in Information Technology, Business, or a related field (Master’s degree preferred). Proven experience (typically 5+ years) in business analysis and/or quality assurance, with at least 2 years in a leadership or managerial role. Strong knowledge of business analysis frameworks (e.g., BABOK) and QA methodologies (e.g., ISTQB). Experience with project management methodologies such as Agile, Scrum, or Waterfall. Excellent analytical, problem-solving, and critical thinking skills. Exceptional communication and interpersonal abilities, with experience presenting to senior stakeholders. Proficiency with business analysis and QA tools (e.g., JIRA, Confluence, test automation suites). Ability to manage multiple priorities in a fast-paced environment. Preferred Attributes Relevant certifications such as CBAP, PMI-PBA, or ISTQB Advanced Level. Experience in the industry sector relevant to the hiring organisation (e.g., finance, healthcare, technology). Track record of driving process improvement initiatives and successful project delivery.

Responsibilities

The BA / QA Manager oversees business analysis and quality assurance functions, leading a team to ensure business requirements are captured and solutions meet quality standards. This role acts as a bridge between business stakeholders and technical teams, driving project delivery and process improvement.