Business Analyst

at  Rabobank

JOB DESCRIPTION

We are increasingly interacting with our customers, along more and more communication channels: from app to website, from mail to phone, from regional bank to helpdesk. This makes it all the more important to better coordinate all these channels. Only then can we create consistent customer experiences and serve a customer individually, in a personalized, real-time and relevant way. To make this happen, within squad Terence, we aim to build a centric front-end platform which enables all involved departments to configure their communication needs as easy, consistent and automated as possible.

• In close cooperation with the team and stakeholders you translate business requirements into high level analyses, designs and Product Backlog-Items.
• You play a central role in monitoring the ongoing quality of work delivered in sprints and projects.
• You are a sparring partner for Solution Architects, Squad members, Product Owners and other stakeholders.
• You are a sparring partner for our Solution Architects and other IT experts, to ensure solutions are designed in line with IT architecture
• You play a central role in monitoring the delivery of business value, meeting the requirements of the stakeholders
• Create clear requirement documents, including functional specifications, use cases and process flows, to guide the development team and ensure accurate implementation