We’re looking for an experienced Business Analyst to join a major mail re-platforming and transformation programme following a large-scale merger.

Working closely with operational, technology and programme stakeholders, you’ll help define how mail operations, processes and supporting systems transition onto the new platform. This is a hands-on delivery role requiring someone who can move comfortably between detailed business analysis, operational change and workstream coordination.

Key responsibilities:

• Map current-state mail and operational processes across the merged organisations
• Design future-state processes and identify gaps, dependencies and operational impacts
• Gather, document and manage business, system and operational requirements
• Facilitate workshops with operational teams, technology teams and senior stakeholders
• Support the re-platforming and migration of mail services and associated processes
• Translate complex operational requirements into clear deliverables for technical teams
• Support testing, business readiness, cutover and implementation activities
• Coordinate smaller workstreams and maintain delivery plans, risks, issues and dependencies
• Ensure new processes are fully documented and embedded across the operation
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