What You'll Be Doing

• Acting as subject matter expert and second-line support for the firm's core business applications
• Managing system configuration, user access and troubleshooting workflow/data issues
• Supporting Microsoft 365 and working with the external IT provider on wider infrastructure
• Identifying system improvements and supporting delivery of projects, from requirements through to UAT
• Developing training materials and driving user adoption of new tools and processes

What We're Looking For

• Experience supporting and administering business systems and applications, including Microsoft 365
• Experience working with third-party software providers
• Strong analytical and problem-solving skills, with excellent communication and stakeholder management