Business Analyst at Redflex Traffic Systems Canada Limited a Verra Mobility Company

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Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Requirements Gathering, Documentation, Stakeholder Collaboration, Testing, Agile Methodologies, SQL, Problem Solving, Communication, Interpersonal Skills, Process Improvement, Project Management, User Acceptance Testing, Data Validation, Collaboration Tools, Technical Support

Industry

technology;Information and Internet

Description

Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Culture Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Position Overview: This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.The Business Analyst is a vital member of the Verra Command Center (VCC) team, responsible for gathering, analyzing, and documenting business requirements to support the development of engineering solutions. This role ensures that automation, integrations, and platform enhancements align with business objectives and operational needs. The Business Analyst acts as the primary liaison between stakeholders and the engineering team, ensuring requirements are well understood, solutions are properly scoped, and deliverables achieve the intended outcomes. The Business Analyst contributes to improving efficiency, streamlining processes, and enabling engineering teams to deliver scalable, high-quality solutions that enhance roadside operations and customer satisfaction Essential Responsibilities: Requirements Gathering: Partner with Operations Technicians, Supervisors, Account Managers, and Customer Service Specialists to capture and document detailed business requirements. Business Process Analysis: Evaluate current operational processes, identify gaps or inefficiencies, and propose improvements supported through engineering solutions. Documentation: Develop and maintain Business Requirement Documents (BRDs), functional specifications, workflows, and user stories to guide engineering initiatives. Stakeholder Collaboration: Serve as a bridge between business teams and engineers, ensuring that project scope, priorities, and deliverables remain aligned. Testing & Validation: Support the creation of test plans and participate in User Acceptance Testing (UAT) to confirm that engineering solutions meet business needs. Project Participation: Assist in project planning and tracking, ensuring requirements are delivered on time and to specification. Change Management Support: Develop user guides, process documentation, and training materials to support adoption of new tools and processes. Continuous Improvement: Recommend best practices for requirements gathering, solution design, and stakeholder engagement. Agile Participation: Contribute to stand-ups, backlog sessions, and sprint planning to align requirements with engineering development cycles. Reporting: Provide regular updates to management on requirement progress, business impact, and project alignment with KPIs. Perform other duties and special projects as assigned. Qualifications: Bachelor’s degree in Business Administration, Information Systems, or related field; or equivalent combination of education and experience. 3–5 years of experience as a Business Analyst or in a related role supporting IT, engineering, or operations. Proven ability to gather, analyze, and document business requirements across diverse stakeholders. Strong familiarity with Agile methodologies (Scrum, Kanban), including writing user stories and acceptance criteria. Experience with system integrations, APIs, automation, or platform development environments preferred. Knowledge of SQL for data validation and reporting is preferred. Proficiency with documentation and collaboration tools such as JIRA, Confluence, Visio, and Power BI. Strong communication and interpersonal skills, with experience engaging both technical and non-technical stakeholders. Ability to manage multiple priorities in a fast-paced, 24x7x365 operational environment. Strong problem-solving, critical-thinking, and organizational skills. Successful completion of the Nlets fingerprinting background assessment. Must be located in Phoenix, Arizona and will to work a hybrid model. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Responsibilities

The Business Analyst gathers, analyzes, and documents business requirements to support engineering solutions. They act as a liaison between stakeholders and the engineering team to ensure alignment with business objectives.