We are recruiting for a Business Analyst Apprentice to start in September 2025. As an apprentice, you will learn how to investigate and troubleshoot, gather requirements for critical business change, develop impact assessments, consider and mitigate risks, define gap analysis and more.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Start date: 1st September 2025.
Base Location: Hybrid – Walnut Court Swindon.
Working hours: 36 hours Monday- Friday.
Programme Length: 18 months.
Training provider details: You’ll complete your apprenticeship through Firebrand Training Limited via a mix and blend of online/virtual learning and periodic residential block release at their dedicated training centre in Wyboston Lakes, Bedford where accommodation will be provided.
Qualification you will obtain: Level 4 Business Analyst Apprenticeship Standard.
Entry Requirements: C or 4 and above in English and Maths or FS Level 2 Eng/Maths, a Level 3 qualification (apprenticeship or BTEC in a relatable subject) or relevant experience and/or an aptitude test.
Don’t worry if you don’t have your grades yet, if you are due to sit your exams this year, we still want to hear if your predicted grades meet our requirements.
For other immediate demands, a driving license is not essential but you must live within a 30-minute commute must be able to commute to Walnut Court- Swindon.

WORKING AT THAMES WATER

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

WHAT YOU WILL BE DOING AS A BUSINESS ANALYST (RETAIL) APPRENTICE- LEVEL 4

You will be working closely with our Controls function to understand how we help shape business processes by looking for system enhancements for implementation, creating incidents to stabilize systems collaborating with our Retail teams to roll out improvements and changes.

Daily responsibilities will include learning to;

• Carry out detailed requirement workshops with business stakeholders to ensure strong communication.
• Translate business requirements into strong technical requirements, ensuring design solutions cover business requirements.
• Support in the updating and creation of process documentation, including process maps and Standard Operating Procedures.
• Stress test processes to find errors, gaps and improvement opportunities.
• Contribute to the structured root-cause problem-solving sessions and drive creative thinking within the team.
• Execute reporting and analysing data to identify patterns and solutions.

WHAT YOU SHOULD BRING TO THE ROLE

• Have a real drive and motivation to manage your learning and working life.
• Be a logical thinker and have a passion for technology and finding out how things work.
• Be focused, well organised, have excellent time management skills and have the dedication to succeed.
• Have great teamwork skills but also be able to work independently, putting customers at the heart of everything you do.
• Communicate effectively and be able to challenge when a problem arises.
• Be a champion for Health & Safety within the workplace for both you and your colleagues, helping us maintain our great reputation.
• Be ready to apply everything you learn in your day-to-day role and any projects outside of this.