Retail, Supply Chain & eCommerce Initiatives

• Map and improve processes across Retail operations, supply chain & logistics, inventory, replenishment, fulfilment, order management, store operations, eCommerce, and customer experience.
• Work closely with SMEs to understand pain points in ERP, CRM, Enterprise Business Systems, and eCommerce platforms.
• Shape requirements that directly influence how products move, how customers buy, and how stores operate.

Requirements & Discovery

• Lead workshops and discovery sessions across multiple business units.
• Analyse current‑state processes and identify improvement opportunities.
• Produce high‑quality artefacts: BRD's, user stories, acceptance criteria, process flows, wireframes, data mapping • Break down features into clear, dev‑ready stories.