Key responsibilities include:

• Analyse current-state business processes and facilitate workshops to define future-state requirements.
• Gather and document functional and non-functional requirements, user stories and acceptance criteria.
• Support data migration activities, including data mapping, validation, reconciliation and legacy system decommissioning.
• Work closely with internal stakeholders, technical teams and external vendors to ensure successful project delivery.
• Support business case finalisation, scope clarification and change impact assessments.
• Assist with test planning, UAT, defect resolution and go-live readiness activities.
• Develop process maps, business requirements documentation and other key project deliverables.
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