Business Analyst - Revenue Operations & Strategy at Rocketlane

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Dashboarding, Business Analysis, Performance Monitoring, Forecasting, Process Improvement, SOP Development, Excel, SQL, Salesforce, Hubspot, Tableau, Power BI, Python, Quantitative Analysis, Cross-functional Collaboration

Industry

Software Development

Description

About the Role The revenue funnel at Rocketlane consists of 3 main functional teams - 1. Marketing - Demand Generation team (all channels inbound), Events (trade shows, round tables & webinar) and Content 2. Sales - Account Executives (AEs), Solution Engineers (SEs), Business Development Representatives (BDR) & Sales Development Representatives (SDR) 3. Post sales - Professional Services (Onboarding & implementation), Product Support & Customer Success. The RevOps teams sits between all functional teams and the leadership Responsibilities * Performance Monitoring and Data Analysis: * Partner with Operations on goal setting, tracking and reporting * Regularly monitor performances of teams, projects and team members. * Coordinate with different functions on data, crunch numbers for internal stakeholders * Data Management & Dashboarding: * Create, design and publish different dashboards for different teams, stakeholders and executive * Maintain and update the dashboard on weekly, and a monthly basis * Business Analysis and Insights Generation: * Perform Ad Hoc analysis on data to derive actionable insights * Utilise past trends to forecast support tickets, upsell opportunities, churn and other metrics as required. * Craft compelling narratives that tie insights to business objectives. * Process Improvement & SOP Development: * Ideate and strategize with the RevOps & Post-Sales team to identify opportunities for improving existing processes. * Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organisation. * Communicate with internal stakeholders and get the relevant teams to adopt the updated processes. Qualifications Functional - * 2+ year or more in reporting, dashboarding, business analysis or Operations role. * Strong analytical and quantitative skills. * Ability to synthesise data and extract key insights * Experience in the SaaS or related fields is a plus * Excellent communication skills for effective collaboration with cross-functional teams * Experience in performance monitoring and analysis Technical - * Advanced knowledge of Excel. SQL is a plus * Working experience on Salesforce or Hubspot. Having a Salesforce Admin certification is an advantage. * Experience in building dashboards on Tableau (higher preference) or Power BI is a plus * Working knowledge of python is a plus Personal Characteristics * Detail-oriented and organised, with exceptional prioritisation skills * Strong work ethic, passion, and creativity * The ability to work and thrive in a fast-paced, rapidly changing work environment * A “roll up your sleeves and get things done” attitude, coupled with the ability to consistently give/receive feedback Perks & Benefits * Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders and leaders who have more than three decades of collective experience in B2B SaaS sales. * Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT (Meet The Team) videos on our LinkedIn. * Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate. * Growth: You are the first hire in CS Ops function and would be pivotal in the growth of the function. * Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action. How to apply - Send your tailored cover letter or along with your CV to careers@rocketlane.com [careers@rocketlane.com]. Paced up process if you send an intro video with your experience and why you want to join Rocketlane.

Responsibilities

The role focuses on monitoring performance, managing data dashboards, and generating actionable business insights to support revenue operations. It also involves strategizing process improvements and developing Standard Operating Procedures to enhance operational efficiency.