Key areas of focus include:

• Analysing and improving end-to-end operational processes.
• Facilitating workshops and stakeholder discovery sessions.
• Developing As-Is and To-Be process maps and workflow documentation.
• Gathering and documenting business requirements.
• Supporting CRM, contact centre and digital platform enhancements.
• Coordinating and executing User Acceptance Testing (UAT).
• Using operational data and insights to identify optimisation opportunities.
• Contributing to automation, AI and continuous improvement initiatives.
• Supporting business case development and benefits realisation activities.

About You

You may currently be working as a:

• Business Analyst
• Business Systems Analyst
• Process Improvement Analyst
• Operational Excellence Analyst
• Continuous Improvement Specialist
• Transformation Analyst

You'll bring:

• Experience in business analysis, process improvement or operational transformation.
• Strong process mapping capability, including As-Is and To-Be documentation.
• Demonstrated experience gathering and documenting business requirements.
• Workshop facilitation and stakeholder engagement skills.
• UAT planning and execution experience.
• Strong analytical and problem-solving capability.
• Experience working with enterprise platforms such as CRM, customer service or contact centre systems.
• Excellent communication skills and the ability to work with technical and non-technical stakeholders alike.

Key areas of focus include:

• Analysing and improving end-to-end operational processes.
• Facilitating workshops and stakeholder discovery sessions.
• Developing As-Is and To-Be process maps and workflow documentation.
• Gathering and documenting business requirements.
• Supporting CRM, contact centre and digital platform enhancements.
• Coordinating and executing User Acceptance Testing (UAT).
• Using operational data and insights to identify optimisation opportunities.
• Contributing to automation, AI and continuous improvement initiatives.
• Supporting business case development and benefits realisation activities.

About You

You may currently be working as a:

• Business Analyst
• Business Systems Analyst
• Process Improvement Analyst
• Operational Excellence Analyst
• Continuous Improvement Specialist
• Transformation Analyst

You'll bring:

• Experience in business analysis, process improvement or operational transformation.
• Strong process mapping capability, including As-Is and To-Be documentation.
• Demonstrated experience gathering and documenting business requirements.
• Workshop facilitation and stakeholder engagement skills.
• UAT planning and execution experience.
• Strong analytical and problem-solving capability.
• Experience working with enterprise platforms such as CRM, customer service or contact centre systems.
• Excellent communication skills and the ability to work with technical and non-technical stakeholders alike.