We are opening a position of Business Analyst with expertise in Salesforce Service Cloud to support the ongoing digital transformation efforts of our client based in Geneva.

• Analyze and translate business needs related to customer service into tailored Salesforce Service Cloud solutions.
• Lead workshops and gather detailed functional requirements from various stakeholders.
• Design optimized processes and user journeys within the Salesforce ecosystem.
• Provide hands-on configuration and support for Salesforce Service Cloud and related modules such as Field Service Management.
• Act as a key point of contact between business teams and development resources.
• Support system integration efforts and contribute to solution testing and validation.
• Deliver training materials and user documentation for newly implemented features.
• Ensure continuous improvement of deployed solutions through feedback analysis and performance monitoring.
• At least 7 to 10 years of experience as a Business Analyst, ideally in customer support or service-related domains.
• Deep knowledge of Salesforce Service Cloud
• Experience with Field Service Management and other Salesforce modules is a strong asset.
• Excellent analytical and problem-solving skills, with the ability to drive innovation through technology.
• Fluent in French/English or German/English, both written and spoken.
• Strong communication skills and experience interfacing with senior stakeholders.

Please refer the Job description for details