WHO ARE WE?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

MINIMUM REQUIREMENTS

• Degree related to business analysis and information systems e.g. B. Comm, B.Sc. or B Tech
• Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution
• Minimum 3 years experience as a Business Analyst
• Experience with working in an agile environment e.g. scrum, managing product backlogs and writing user stories
• Product owner experience advantageous.
• Experience in the use of software and process modeling methodologies and tools
• Experience in workshop facilitation and communication with stakeholders both internal and external and at different levels of the organisation
• Experience in the use of project management techniques and methodology advantageous
• Experience in the Digital environment advantageous
• Experience in the short term insurance industry advantageous mandatory.
• Experience in AI / RPA advantageous.
• Experience in Policy administration / CRM systems
• Jira / Confluence exposure advantageous

ADDITIONAL SKILLS

• Strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Thorough knowledge and understanding of business, process and technology environments
• Effective communication skills, both written and verbal
• Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
• High confidence, self-driven individual who can remain calm and focused under pressure
• Ability to manage own workload and timelines
• Facilitation of workshops, decision-making and actions to enable teams to agree next steps
• Ability to effectively deal with conflict situations
• Ability to be organized while working in a complex, fast-paced and dynamic environment
• Ability to work independently and collaboratively
• Motivated individual who is passionate about technology
• Ability to take ownership, lead and initiate action and drive actions to completion
• Planning and organising
• Big picture thinking
• Enterprise analysis
• Product owner thinking / ownership.
• Influencing

KEY RESPONSIBILITIES

• Consult with business to identify business problems and opportunities.
• Assist with conceptualization, proposal of solution and business case development
• Analyse and decompose relevant business processes and understand the impact on business.
• Elicit, analyse, document and maintain business requirements and functional specifications.
• Administration, planning and organizing of work to ensure successful and on time delivery.
• Ensure that solutions deliver on business expectation
• Participate in quality assurance and user acceptance testing
• Investigate production incidents and change requests to identify solutions and work with development team to implement solutions
• Provide support and collaborate with project management, change management, training, design, development and testing competencies
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes
  Assist with compilation of monthly statistics and reporting
  What do you need?