Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
We’re looking for an experienced Business Analyst Scrum Master to fill this role. You’ll be responsible for analyzing business requirements and processes, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. Additionally, they will serve as a Scrum Master, facilitating agile product delivery methodologies and ensuring successful delivery of projects. The Reservations and Revenue Management system technologies are advanced, across multiple delivery channels, geographic regions, and support multiple brands/teams. This position will provide operational and configuration management support for various contact center solutions and related technologies to delivery consistent and reliable services for Holland America and Seabourn Cruise Lines.
Here’s a summary of what Holland America Line is looking for in its Business Analyst Scrum Master. Is this you?

REQUIREMENTS GATHERING

Collaborate with stakeholders to elicit and document business requirements, data requirements, user stories from multiple departments.
Create and maintain comprehensive documentation, process flows, data flows, and functional/technical specifications for data, and reporting.
Create report mockups and assist in testing and user acceptance from business requirements.
Data profiling, cataloging and creation of data dictionary.

REQUIREMENTS

• Minimum of 5 years experience in a software application development business analyst role as well as experience delivering business systems solutions in an enterprise IT environment.
• Experience creating user stories, journey maps, process flows, and other analytical artifacts.
• Skills in facilitating workshops, stakeholder interviews, and requirement gathering sessions.
• Understanding of project management principles related to resource allocation and timelines.
• Ability to document business requirements and workflows for enterprise applications.
• Strong analytical abilities to interpret data, identify trends, and make data-driven recommendations.
• Knowledge of Agile software development methodologies and DevOps practices including continuous integration, delivery, and deployment
• Knowledge of industry best practices for systems implementation, testing, and risk management
• Excellent communication and presentation skills to convey technical information to both technical and non-technical stakeholders.
• Ability to interact well with all levels within the organization.
• Excellent analytical and documentation skills with a high level of accuracy.

AMERICANS WITH DISABILITIES ACT (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com