THE ROLE

An award-winning digital transformation consultancy in Lincolnshire is looking for an experienced Business Analyst to support a major, high-profile transformation programme spanning e-commerce platforms and Microsoft Dynamics 365. You'll confidently bridge the gap between business stakeholders and technical delivery teams - gathering and documenting requirements, analysing existing processes, identifying opportunities for improvement, and translating business needs into clear functional requirements. A key focus is supporting the implementation and integration of an e-commerce platform with Microsoft Dynamics 365. This is a hands-on role that demands excellent stakeholder engagement and previous experience on digital transformation programmes.

ABOUT THE CLIENT

Our client is an award-winning digital transformation consultancy specialising in innovative software solutions, enterprise systems and digital platforms for organisations across both the public and private sectors. This role sits within a wider transformation programme in a collaborative, fast-paced environment - an excellent opportunity to make an impact on a high-profile project.

THE BENEFITS

• Permanent role on a high-profile, high-impact digital transformation programme
• A collaborative, fast-paced environment working alongside Product Owners, Project Managers, e-commerce specialists and delivery teams
• Genuine ownership across the full project lifecycle, from requirements through to UAT and user adoption
• Office-based in Lincolnshire with an immediate start available

THE BUSINESS ANALYST ROLE

• Lead business requirements gathering workshops with stakeholders at all levels
• Analyse current ("As-Is") processes and design future ("To-Be") processes
• Produce high-quality documentation - BRDs, functional specifications, user stories, process maps, gap analysis and use cases
• Support the implementation of Microsoft Dynamics 365 solutions and their integration with e-commerce platforms
• Analyse data flows, integrations and business processes
• Work alongside e-commerce specialists to improve customer journeys and online purchasing experiences
• Support backlog refinement, prioritisation and User Acceptance Testing (UAT)
• Identify risks, dependencies and business impacts throughout the lifecycle
• Support change management and user adoption activities

ESSENTIAL SKILLS

• Business analysis within digital transformation programmes
• Delivering projects involving Microsoft Dynamics 365
• E-commerce platforms and online customer journeys
• Business process mapping and gap analysis
• Requirements elicitation, documentation and user story creation
• Stakeholder management at all organisational levels
• Running workshops and facilitating business discussions
• UAT planning and execution
• Working within Agile delivery environments

Highly desirable: Dynamics 365 Customer Engagement (CRM) or Finance & Operations; e-commerce platforms such as Shopify, Optimizely, Magento (Adobe Commerce) or BigCommerce; customer portals, payment gateways, CRM/API integrations, membership platforms; Azure DevOps, Jira, Visio or BPMN.