JOB SUMMARY

Provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems. Lead in definition of user business requirements and assure they are appropriately addressed in application implementation. Redefine business processes to maximize application usage as required. This position will interact on a consistent basis with: assigned user group management and staff, technical project management and staff. This position typically will advise and counsel: assigned user group management and staff, technical project management and staff. This position will supervise: NA (may provide work guidance).

EDUCATIONAL REQUIREMENTS

Bachelor’s Degree in Accounting, Business or IT related field or equivalent combination of education and experience

REQUIRED EXPERIENCE

Eight to ten years of job related experience

PREFERRED SKILLS

¿ Requirements Analysis: Strong skills in needs analysis and eliciting requirements from both technical and non-technical teams. If you can cut through conflicting requirements and prioritize what is needed, this is the job for you!
¿ Problem-Solving: Exceptional problem-solving skills with a strong comfort level working in Salesforce. While you don’t need to know all the answers, you must have the curiosity to find them.
¿ Project Management: Experience with project management tasks, including requirements writing and review, flow and process diagramming, and wireframing.
¿ Salesforce Technical Knowledge: Understanding of Salesforce skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems.

SKILLS

This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.